Spa Guidelines

ARRIVAL TIMES We kindly ask that you arrive at least 30 minutes prior to your scheduled treatment time to allow for check-in and time to unwind. Guests are invited to enjoy the Thermal Suite from one hour prior to their treatment. If your treatment is scheduled at 9.30am or earlier, you are very welcome to enjoy the Thermal Suite after your treatment instead.

Please note that late arrival may result in a reduced treatment time out of courtesy to other guests.

ETIQUETTE The Spa at Aghadoe Heights is a place of tranquillity and relaxation. The Spa and Thermal Area are adult-only environments. Selected treatments may be available for younger guests, provided a parent or guardian is present in the treatment room throughout.

We kindly ask guests to respect the privacy and comfort of others by maintaining a quiet atmosphere. Mobile phones are not permitted in the Thermal Suite, treatment rooms, or relaxation areas.

Our spa has both male and female therapists. Treatments are scheduled based on availability; however, if you have a preference, please let us know in advance and we will do our very best to accommodate your request.

BOOKINGS & CANCELLATIONS All spa bookings are subject to availability and must be secured with a credit card.

We kindly request a minimum of 48 hours’ notice for any cancellations or amendments. Appointments cancelled within 24 hours, or missed appointments, will incur the full cost of the treatment.

ATTIRE & PERSONAL BELONGINGS Robes and slippers are provided for hotel residents in their rooms. Day guests will receive robes and slippers upon arrival. Disposable underwear is available for body treatments.

Please bring swimwear if you wish to enjoy the Thermal Suite. We also encourage guests to bring their own flip flops or spa footwear as part of our commitment to reducing single-use waste.

While lockers are provided, we recommend that valuables are not brought to the spa. The spa cannot accept responsibility for personal belongings.

HEALTH & WELLBEING Please inform us at the time of booking of any medical conditions, allergies, or injuries that may affect your treatment.

All guests are required to complete a Spa Consultation Form prior to arrival. This ensures your therapist can tailor your treatment safely and effectively, providing a seamless and personalised experience.

Certain treatments may not be suitable during pregnancy; however, we offer specially designed treatments for expectant and nursing mothers. Our team will be happy to guide you in selecting the most appropriate experience.

Spa Etiquette

ARRIVAL TIMES

Please arrive 15 minutes before you treatment time (or one hour before should you wish to use the Thermal Suite), to allow adequate time to check in, fill out the necessary forms and change into your robe and slippers. Please understand that a late arrival may result in a reduction of treatment time as a courtesy to our next guest.

ETIQUETTE

Our spa is a place of peace and tranquillity available to 18 yrs + only and our treatment menu is non gender specific. Please respect the privacy and solitude of other guests by speaking softly. Please do not bring your mobile phone into our thermal, treatment or relaxation areas.

BOOKINGS & CANCELLATIONS

Spa bookings are subject to availability and must be guaranteed with a credit card. Please allow a minimum of 72 hours notice to change or cancel treatments without charge. Cancellations within 48 hours will incur a 50% charge. Cancellations within 24 hours or ‘no-shows’ will incur the full cost of treatments booked.

ATTIRE & PERSONAL BELONGINGS Robes and slippers are provided for all our hotel guests in their rooms. Day guests will be provided with gowns and slippers on arrival. Disposable underwear will be provided for use for all of our body treatments. Please bring your bathing costume for use in our Thermal Suite. Please ensure to collect all personal belongings from your locker or robe before leaving as the spa are not responsible for any personal items left behind in a robe or locker.

HEALTH CONCERNS

When making your reservation please advise us of any health conditions, allergies or injuries that could affect your service. You will be asked to complete a health assessment prior to your treatment so that we may ensure your comfort and safety. Certain treatments may be contra indicated for expectant and nursing mothers. We have specially designed treatments for expectant and nursing mothers. Please allow our skilled Spa staff to guide you in selecting the treatments most suitable for you during this special time.